Nature and its harmonious and delicate forms have inspired Daum's creations since the Art Nouveau period, in which Daum was a major player. It is this artistic trend, characterized by inventiveness, the
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The answers to your questions are certainly in the frequently asked questions.
What do the numbers on your limited editions correspond to?
Daum produces numerous pieces in limited numbered series.
The numbers engraved on the coin indicate the coin number in the numerator, out of the total print run in the denominator.
For example, a piece from a limited series of 99 copies will be numbered: 1/99, 2/99, 3/99…
How to maintain the shine of Daum pieces?
We recommend that you maintain your Daum products with a soft, dry cloth, such as microfiber, especially without adding water, detergent or maintenance products.
In the case of clumped dust, we recommend:
Wash with clean, lukewarm water, without detergent.
24-hour drying time
Apply liquid wax with a brush or spray from the Daum care kit, then allow to dry again.
Buffing with a soft, lint-free cloth
If the piece contains parts made of bronze or other metal, it is best not to wet them, and simply dust them off and then polish them with a soft cloth.
Regarding usage recommendations, we advise the following points:
Do not place the part outdoors, or if you must, place it in a sheltered spot away from sunlight and inclement weather.
Avoid placing it directly near a strong heat source to prevent thermal shock.
These are recommendations only and do not constitute a binding agreement. DAUM cannot be held liable for the use or maintenance of DAUM products after purchase.
How do I contact customer service?
DAUM customer service can be reached by phone at 03 83 25 41 01 and by fax at 03 83 25 48 01
How can I repair a dropped or broken part? Is everything repairable?
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Does DAUM secure its customers' data?
DAUM has completed all necessary procedures with the CNIL (French Data Protection Authority), under declaration number "1850373 v 0", to collect the personal data of its customers. The information requested from the Customer is necessary for processing the Order, delivery, and invoicing, among other things. Indeed, the personal data collected on the Site is intended for the exclusive use of DAUM. DAUM implements all necessary measures to ensure the security and confidentiality of data transmitted online (online payment on the Site "www.daum.fr"). To this end, this Site uses a secure SSL (Secure Socket Layer) payment method and works with the secure solutions of the company OGONE.
If the Client agrees to provide personal data, he/she has an individual right to access, withdraw and rectify this data under the conditions provided for by Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms.
To exercise this right, the User/Customer must contact the DAUM Communications Department, 22 rue de la Trémoille, 75008 PARIS. The bank details provided by the Customer are encrypted and never pass through DAUM's servers.
Are DAUM products Made in France?
All Daum crystal is manufactured at our sites in Vannes-le-Châtel and Nancy located in Eastern France.
Are all Daum products available on the e-shop?
No, the size of the Daum collections does not allow us to be exhaustive on our website.
Furthermore, as some parts are particularly heavy, it will not be possible to order them online.
Finally, as many pieces are in limited editions, only pieces whose numbers (editions) are available can be offered.
However, we invite our customers to visit one of our points of sale or to contact them in order to obtain the information they are looking for and/or to purchase a piece that is not available on the e-shop of the website www.daum.fr.
Is the Daum family still in charge of the company?
The last leader belonging to the Daum family was Jacques Daum. He succeeded Michèle Daum in 1965 and presided over the company's destiny for more than twenty years.
The Daum family is still represented among the minority shareholders of the company and is thus present at the General Meetings.
Is the House of DAUM truly at the origin of Art Nouveau?
The House of Daum is recognized as one of the key players in the Art Nouveau style, actively participating in the artistic movement of the Nancy School, alongside renowned artists such as Emile Gallé, Louis Majorelle, and Jacques Gruber. This school brought the refinements of Art Nouveau to their ultimate expression in all areas: architecture, furniture, and more.
The 1900 Paris Universal Exhibition awarded Daum a grand prize and brought him international renown. An innovator, Daum was the first to encase electric light in glass.
Are all DAUM products handmade or is there an industrial production line?
Each Daum piece is a unique piece, the result of an artisanal manufacturing process, entirely handmade, following the pâte de verre technique, applied to crystal.
Why do you only sell certain pieces in quantities of 8?
The edition of a piece in 8 copies corresponds to a regulated practice in the world of Art.
In art or design, the original work may exist in several copies, generally numbered and signed by the artist: none is unique, but each copy is the work, all being identical. This practice, initiated by sculptors with castings, has been adopted more broadly in art and is enshrined in tax law.
Can I order personalized products?
Daum carries out special projects around the world for numerous clients: individuals, architects, decorators, luxury hotels…
Daum's expertise and manufacturing techniques allow for the creation of special projects, overseen by dedicated teams. However, for certain collaborative works, the artist's approval will be essential for the completion of a special order.
You can submit your special business request to one of our stores or authorized resellers.
Given the difficulties in implementing and managing our collections, we reserve the right to refuse such requests without explanation.
We cannot offer the use of our tools, ovens and molds for individual requests.
Can I have a piece appraised at DAUM?
DAUM cannot evaluate the collector's items of products created by the Manufacture.
DAUM can only possibly attest to the manufacture, marketing and signature of the product with regard to all of the DAUM collections and the numerous archives at its disposal.
DAUM can only provide the public price values of the products in its catalogues, however this has no expert value.
Only a certified expert or auditor can provide financial valuations for products not listed in current catalogs. These experts and auditors can easily be found through internet search engines.
Can I have products sold on the website delivered outside of France?
No, it is not yet possible to have orders delivered outside of France for any order placed via the eshop of the website www.daum.fr.
However, for any order placed via the usual distribution channel (i.e. shops, corners, resellers, distributors, agents, sales representatives), DAUM can deliver anywhere in the world.
What does "glass paste" and/or "crystal paste" mean?
Glass paste is a rare and ancient glass technique that dates back to antiquity: Through a process of foundry and lost-wax molding, this artisanal technique allows the creation of sculptural pieces.
Daum rediscovered it in 1968, reworking it with crystal. This unique expertise is still practiced today by the finest glassmakers.
This artisanal technique ensures a very particular material finish, impossible to achieve with traditional blown crystal. Brilliance, intensity, color nuances, and bubbles are the hallmarks of Daum crystal paste pieces.
What is the procedure for returning a product ordered online?
In accordance with Articles L 121-21 et seq. of the French Consumer Code, the customer has a right of withdrawal which may be exercised within fourteen calendar days of the date of receipt of the package. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. Items must be returned in their original packaging (in good condition), complete, new, and unused, along with the return form available on the website www.daum.fr.
The costs of returning items under this right of withdrawal will remain the responsibility of the customer and sent by Colissimo-Chronopost to the following address: Usine Daum – Service retours Web Lieu dit: Lieudit Les Cristalleries, 54112 Vannes-Le-Châtel.
What payment methods are available on the online store?
Payment is made online by credit card. Accepted credit cards are those from the Carte Bleue, Visa, Eurocard/MasterCard/American Express networks.
Payments are processed upon shipment of the order. For online credit card payments, the order is considered placed on the date the customer confirms payment. Consequently, the delivery times indicated on the website "www.daum.fr" begin from that date.
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